Susan Downey, Vice President of Healthcare & Compliance
Susan is the Vice President of Healthcare & Compliance. Susan joined North Hill in 2022 and is responsible for campus healthcare services, organizational learning, memory care and compliance. She began her career as a Registered Nurse, working intermediate and critical care units at Brigham and Women’s Hospital. Susan has her Nursing Home Administrators license and […]
Karalyn Bere, Vice President of Finance
Karalyn Bere joined North Hill in September 2018 and currently serves as the Vice President of Finance, overseeing all financial operations. Partnering closely with all levels of the organization including the Trustee Finance and Audit Committees, Karalyn directs the fiscal functions of the North Hill Community and assures sound financial stewardship. Prior to joining North […]
Mel Mahatme, Director of Systems and Technology
In May of 2023, Mel Mahatme assumed the role of Director of Systems and Technology at North Hill. In this capacity, Mel provides strategic leadership in maintaining the robustness and security of North Hill’s technology environment, introducing innovative solutions and leading North Hill’s digital and intelligence transformation. Before joining North Hill, Mel played a crucial […]
Bethany Mercer, Director of Operations
Bethany Mercer, Director of Operations at North Hill is responsible for the overall operations of Crescent Heights on the North Hill campus. Bethany holds campus-wide executive responsibility over multiple areas including grounds & facilities, housekeeping, dining/catering, security, transportation, and guest services. As a fellow of the Larry Minnix National LeadingAge Leadership Academy, Bethany’s goal is […]
Joe Frias, President and Chief Executive Officer
Joe Frias joined North Hill in 2017 as Administrator of Pines Edge Health Center, with growth into the role of Director of Healthcare in 2019, Executive Director in 2021, and President and CEO in 2023. As President and CEO, he sets and executes the vision and strategic direction of North Hill Communities, Inc. and its […]
Dana Finizio, Director of Human Resources
Dana Finizio joined North Hill in February 2020 on a part-time consulting basis and accepted the position of Director of Human Resources in May 2020. As the Director of Human Resources, Ms. Finizio is responsible for Team Member engagement across the entire campus, which includes talent acquisition (recruiting and retention), compensation and benefits (including retirement […]
Patricia A. Cusack, Director of Sales and Marketing
Ms. Cusack joined the North Hill community in December of 2017 and serves as the Director of Sales and Marketing. She is responsible for overseeing the sales and marketing efforts of the Crescent Heights community. Ms. Cusack has been engaged in the senior living industry for over 20 years, and during her tenure has served […]